ProOps Consulting and ProOps Ads Tracker Terms of Service

Effective Date: March 10, 2025

These Terms of Service (“Terms”) govern your use of ProOps Consulting’s services and the ProOps Ads Tracker web application and Chrome extension (collectively, “ProOps Services”). By accessing or using ProOps Services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

ProOps Consulting is based in Toronto, Ontario, Canada, and operates under Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable contract laws.

1. Acceptance of Terms

By registering for, accessing, or using ProOps Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (link-to-privacy-policy), which is incorporated by reference. If you are using ProOps Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

  • ProOps Consulting: Provides ad operations consulting services, including data analysis, strategy development, and optimization recommendations for businesses, delivered through reports, meetings, and tailored solutions.

  • ProOps Ads Tracker: Offers a web application and Chrome extension that integrates with Google Cloud Platform, Google Ad Manager, and Google Sheets to track, analyze, and report on advertising performance for publishers and ad ops professionals. This includes ad performance metrics, Google Sheets data management, and Chrome extension functionality for real-time tracking.

ProOps Services may evolve over time, and we reserve the right to modify, suspend, or discontinue any part of the services at our discretion, with notice where required by law.

3. User Accounts and Access

  • To use certain features of ProOps Ads Tracker, you must create an account. You agree to:

    • Provide accurate, current, and complete information during registration.

    • Maintain the security of your account credentials (e.g., username, password).

    • Notify us immediately at support@proopsconsulting.com (mailto:support@proopsconsulting.com) if you suspect unauthorized use of your account.

  • You are responsible for all activities conducted under your account. We may suspend or terminate access if we suspect unauthorized use or violation of these Terms.

4. User Responsibilities

You agree to:

  • Use ProOps Services only for lawful purposes and in accordance with these Terms and applicable Canadian laws (e.g., PIPEDA, copyright laws, and Chrome extension policies).

  • Not interfere with, disrupt, or attempt to gain unauthorized access to ProOps Services or related systems.

  • Not use ProOps Services to transmit viruses, malware, or harmful code, or engage in activities that could harm other users or our infrastructure.

  • Comply with any third-party terms (e.g., Google Cloud, Google Ad Manager, Google Sheets) when using integrated services.

  • For Chrome extension users, install and use the extension only on authorized devices and manage permissions responsibly via Chrome settings (chrome://extensions).

5. Intellectual Property

  • Ownership: ProOps Services, including the web app, Chrome extension, content, logos, and code, are owned by ProOps Consulting or its licensors and protected by Canadian copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works without our written permission.

  • License: We grant you a limited, non-exclusive, non-transferable, revocable license to use ProOps Services for your personal or business purposes, subject to these Terms. This license does not include reselling, sublicensing, or commercial exploitation of ProOps Services without our consent.

  • User Content: You retain ownership of any data or content you upload to ProOps Services (e.g., Google Sheets data, ad performance reports). By uploading content, you grant ProOps Consulting a worldwide, royalty-free license to use, host, store, and process it to provide and improve our services, subject to our Privacy Policy.

6. Fees and Payments

  • Some ProOps Consulting services may require payment. Fees are described on our website or in service agreements, and you agree to pay all applicable fees on time.

  • Payments are processed through third-party providers (e.g., Wise), and you agree to their terms. We do not store payment information directly.

  • We reserve the right to modify fees with notice. If you do not agree, you may terminate your use of paid services.

7. Limitations of Liability

  • To the maximum extent permitted by Canadian law, ProOps Consulting and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of ProOps Services, including but not limited to lost profits, data loss, or business interruption.

  • Our total liability for any claim related to ProOps Services is limited to the fees you paid us in the 12 months preceding the claim, or $100 CAD if no fees were paid.

  • These limitations apply even if we have been advised of the possibility of such damages and do not affect liabilities that cannot be limited or excluded under applicable Canadian law (e.g., liability for gross negligence or willful misconduct).

8. Termination

  • We may terminate or suspend your access to ProOps Services at any time, with or without cause, and with or without notice, if you breach these Terms or for operational reasons.

  • You may terminate your use of ProOps Services at any time by discontinuing use and, if applicable, deleting your account or uninstalling the Chrome extension.

  • Upon termination, your right to use ProOps Services ends, and we may delete your data, subject to our Privacy Policy and legal retention requirements under Canadian law (e.g., PIPEDA).

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

  • Any disputes arising from or related to these Terms or ProOps Services shall be resolved through mediation in Toronto, Ontario, before pursuing arbitration or litigation. If mediation fails, disputes shall be resolved by binding arbitration under the Arbitration Act, 1991 (Ontario), or, if arbitration is not available, in the courts of Ontario, Canada.

  • For Quebec users, disputes may also be subject to Quebec’s Civil Code and the courts of Quebec, where applicable.

10. Changes to These Terms

  • We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes via email, website notification, or within ProOps Ads Tracker, and your continued use of ProOps Services after such changes constitutes acceptance.

  • We recommend reviewing these Terms regularly for updates.

11. Third-Party Services

  • ProOps Services integrate with third-party platforms (e.g., Google Cloud, Google Ad Manager, Google Sheets). You are responsible for complying with their terms and policies. We are not liable for their performance, privacy practices, or content.

  • For Chrome extension users, you acknowledge that ProOps Ads Tracker’s functionality depends on Chrome’s policies and Google’s APIs, and we are not responsible for changes to these services.

12. General Provisions

  • Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and ProOps Consulting regarding ProOps Services and supersede any prior agreements.

  • Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

  • Waiver: Our failure to enforce any provision does not waive our right to enforce it later.

  • Assignment: You may not assign or transfer these Terms without our written consent. We may assign or transfer these Terms to a successor in interest.

  • Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, such as natural disasters, government actions, or internet outages.