ProOps Consulting and ProOps Ads Tracker Terms of Service

Effective Date: May 13, 2025

 

These Terms of Service (“Terms”) govern your use of ProOps Consulting’s services and the ProOps Ads Tracker Chrome extension and web application (collectively, “ProOps Services”). By accessing or using ProOps Services, you agree to be bound by these Terms and our Privacy Policies (ProOps Consulting Privacy Policy: https://www.proopsconsulting.ca/privacy-policy; ProOps Ads Tracker Privacy Policy: https://www.proopsconsulting.ca/ads-tracker-privacy-policy). If you do not agree, please do not use our services.

 

ProOps Consulting is based in Toronto, Ontario, Canada, and operates under Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable contract laws.

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1. Acceptance of Terms

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2. Description of Services

  • ProOps Consulting: Provides ad operations consulting services, including data analysis, strategy development, and optimization recommendations, delivered through reports, meetings, and tailored solutions.

  • ProOps Ads Tracker: A Chrome extension and web application that integrates with Google Ad Manager and Firebase Firestore to monitor advertising performance and campaign health, providing real-time dashboards, alerts, and optional Google Sheets exports. It uses a client-provided, read-only Google Ad Manager service account to access non-personal ad metrics (e.g., impressions, clicks, revenue).

  • We may modify, suspend, or discontinue ProOps Services at our discretion, with notice where required by law. ProOps Ads Tracker currently supports Google Ad Manager, with plans for additional ad server integrations (e.g., Freewheel, SpringServe) in the future.

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3. User Accounts and Access

  • ProOps Ads Tracker requires an account for all features (e.g., personalized settings). If you create an account, you agree to:

      - Provide accurate and current information.

      - Maintain the security of your credentials (e.g., email, user ID).

      - Contact us if you suspect unauthorized use.

  • You are responsible for all activities under your account. We may suspend or terminate access for breaches of these Terms or suspected unauthorized use.

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4. User Responsibilities

  • Use ProOps Services only for lawful purposes and in accordance with these Terms and Canadian laws (e.g., PIPEDA, copyright laws, Chrome Web Store policies).

  • Do not interfere with, disrupt, or attempt unauthorized access to ProOps Services or related systems (e.g., Firebase, Google Ad Manager).

  • Do not transmit viruses, malware, or harmful code, or engage in activities that could harm users or our infrastructure.

  • Comply with third-party terms (e.g., Google Ad Manager, Firebase, Google Sheets) when using integrated services.

  • For Ads Tracker, configure and manage your Google Ad Manager service account responsibly and use the Chrome extension only on authorized devices, managing permissions via Chrome settings (chrome://extensions).

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5. Intellectual Property

  • Ownership: ProOps Services, including the web app, Chrome extension, dashboards, alerts, and code, are owned by ProOps Consulting or its licensors, protected by Canadian copyright, trademark, and intellectual property laws. You may not reproduce, modify, or distribute without written permission.

  • License: We grant you a limited, non-exclusive, non-transferable, revocable license to use ProOps Services for personal or business purposes, subject to these Terms. This does not include reselling or sublicensing.

  • User Content: You retain ownership of data uploaded to ProOps Services (e.g., Google Sheets exports, ad metrics). You grant ProOps Consulting a worldwide, royalty-free license to use, host, store, and process it to provide and improve our services, per our Privacy Policies.

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6. Fees and Payments

  • ProOps Consulting services may require payment, as detailed on our website or in agreements. You agree to pay applicable fees on time.

  • ProOps Ads Tracker fees will be clearly communicated with notice.

  • Payments are processed via third-party providers (e.g., Wise), and you agree to their terms. We do not store payment information.

  • We may modify fees with notice. You may terminate paid services if you do not agree.

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7. Limitations of Liability

  • To the maximum extent permitted by Canadian law, ProOps Consulting is not liable for indirect, incidental, special, consequential, or punitive damages (e.g., lost profits, data loss) arising from ProOps Services.

  • Our total liability is limited to fees paid in the 12 months preceding a claim, or $100 CAD if no fees were paid.

  • These limitations do not affect liabilities that cannot be excluded under Canadian law (e.g., for gross negligence).

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8. Termination

  • We may terminate or suspend access to ProOps Services for breaches of these Terms or operational reasons, with or without notice.

  • You may terminate use by discontinuing ProOps Services, deleting your account (if applicable), or uninstalling the Chrome extension.

  • Upon termination, your access ends, and we may delete your data, subject to our Privacy Policies and PIPEDA retention requirements.

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9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Ontario, Canada, and applicable federal laws, without regard to conflict of laws principles.

  • Disputes shall be resolved through mediation in Toronto, Ontario, followed by binding arbitration under the Arbitration Act, 1991 (Ontario), or in Ontario courts if arbitration is unavailable.

  • For Quebec users, disputes may be subject to Quebec’s Civil Code and Quebec courts, where applicable.

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10. Changes to These Terms

  • We may update these Terms to reflect changes in services or laws, notifying you via email, website, or Ads Tracker for significant changes. Continued use constitutes acceptance.

  • Review these Terms regularly at https://www.proopsconsulting.ca/terms-of-service.

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11. Third-Party Services

  • ProOps Ads Tracker integrates with Google Ad Manager, Firebase Firestore, and Google Sheets. You must comply with their terms and policies.

  • We are not liable for third-party performance, privacy practices, or changes (e.g., Google API updates, Chrome policies).

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12. General Provisions

  • Entire Agreement: These Terms and our Privacy Policies constitute the entire agreement, superseding prior agreements.

  • Severability: If a provision is invalid, the remaining provisions remain in effect.

  • Waiver: Failure to enforce a provision does not waive future enforcement.

  • Assignment: You may not assign these Terms without our consent. We may assign to a successor.

  • Force Majeure: We are not liable for delays due to circumstances beyond our control (e.g., outages, natural disasters).

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13. Contact

Please use the contact form here.

For ProOps Ads Tracker-specific inquiries, see ProOps Ads Tracker Privacy Policy (https://www.proopsconsulting.ca/ads-tracker-privacy-policy).